プライバシーポリシー – 龍泉堂｜安心・安全を基本に健康づくりをサポート

Privacy Policy

Ryusendo Co., Ltd. (hereinafter, “the Company”) recognizes that the protection and proper handling of personal information is a fundamental social responsibility. Accordingly, the Company has established this Privacy Policy and is committed to managing personal information appropriately and in full compliance with applicable laws and regulations.

1. Business Operator and Responsible Officer

Business Operator
Ryusendo Co., Ltd.
Representative
Yoshiaki Shiojima, President & CEO
Address
1-5-3 Nishi-ikebukuro, Toshima-ku, Tokyo, Japan
Personal Information Protection Administrator
Yoshiaki Shiojima
Contact Information
TEL
03-3985-8346
(Business hours: 10:00–17:00, excluding weekends and public holidays)
FAX
03-3981-1349
Email
info@ryusendo.co.jp

2. Definition of Personal Information

For the purposes of this Policy, “Personal Information” refers to information defined under the Act on the Protection of Personal Information of Japan, meaning information relating to a living individual that can identify a specific person by name, date of birth, or other description, or information that can be readily matched with other data to identify an individual.

3. Categories of Personal Information Collected and Methods of Acquisition

The Company collects and obtains the following categories of personal information:

1 Basic identifiers: name, gender, date of birth, age, postal code, address, telephone number, fax number, email address

2 Service and purchase information: service usage records, purchase history, surveys, monitor program data, clinical data, testimonials, etc.

3 Technical and browsing information: access logs, cookies, device identifiers, IP addresses, browsing history, and similar information classified as “personally related information”

Methods of Acquisition:
Personal information is acquired through inquiry forms, product purchases, service applications, survey submissions, monitor program applications, website access logs, cookies, and other online technologies.

4. Purpose of Use

Personal information collected by the Company will be used solely for the following purposes:

1 Provision, delivery, billing, and after-sales support for products and services

2 Sending materials, catalogs, newsletters, and direct mail

3 Providing information on new products, services, campaigns, and promotional programs

4 Conducting monitor programs, clinical studies, surveys, and managing related data

5 Analyzing website usage, improving services, and optimizing advertising and promotional activities

6 Responding to inquiries, confirmations, and administrative communication related to the above purposes

5. Shared Use, Third-Party Provision, and Delegation

1 Shared Use
Personal information may be shared among companies within the Ryusendo Group (Mylife Co., Ltd., Pegasus Co., Ltd., R.K.C Co., Ltd., Shinshu Fermented Foods Co., Ltd., Ishokukenbi Co., Ltd.) as follows:

・Information shared: name, address, age, date of birth, telephone number, fax number, email address

・Purpose of shared use: same purposes as described in Section 4

・Method of acquisition: collected through the Company’s website, inquiry forms, purchase procedures, surveys, and applications

・Administrator of shared use: Ryusendo Co., Ltd.

2 Third-Party Provision
The Company does not provide personal information to third parties without prior consent from the individual, except where permitted by law.

3 Delegation
The Company may delegate certain operations – including product delivery, payment processing, advertising distribution, and system maintenance – to external service providers. All contracted providers are required by agreement to use personal information only within the scope of delegated work and to implement appropriate security measures.

6. Cookies, Analytics, and External Data Transmission

The Company uses cookies, web beacons, external tags, and analytics-tools to understand website usage and to improve services, advertising, and promotional effectiveness.

The Company does not provide personally related information to third parties for their independent use. However, certain data may be automatically transmitted to third-party service providers for analytics or advertising optimization.

・Examples of collected information: device identifiers, anonymized IP addresses, pages viewed, time spent, click history

・Examples of external recipients: Google LLC, Meta Platforms, Inc., Yahoo Japan Corporation

The Company provides clear disclosures regarding data categories, transmission destinations, and purposes through cookie banners and related notifications, obtaining user consent where required. Users may disable cookies via browser settings; however, doing so may limit the functionality of certain Website features.

7. Security Measures

To prevent unauthorized access, leakage, loss, or damage of personal information (including personally related information), the Company implements the following measures:

1 Organizational measures: appointment of a Personal Information Protection Administrator, establishment and enforcement of handling regulations, periodic employee training

2 Human measures: access restrictions, entry/exit control, oversight of contractors

3 Physical measures: secured server facilities, data backup procedures, controlled disposal of equipment

4 Technical measures: encrypted communication (TLS/SSL), firewalls, antivirus protection, log management, intrusion detection

5 Corrective measures: regular risk assessments and continuous improvement of security controls

8. Retention Period and Disposal

Personal information is retained only for the period necessary to fulfill the purposes outlined in this Policy or as required by applicable laws and regulations. Upon completion of the retention period, the information is securely deleted or anonymized.

9. Requests for Disclosure, Correction, or Suspension of Use

Individuals may request the disclosure, correction, addition, deletion, suspension of use, erasure, or discontinuation of third-party provision regarding their personal information held by the Company. Requests require identity verification and completion of the Company’s prescribed procedures. A handling fee may apply. Please note that certain products or services may become unavailable following such requests.

10. External Links and Embedded Content

The Website may include links to external websites or embedded content (such as videos or social media posts). These external sites operate independently of the Company and are governed by their own terms of use and privacy policies. Except in cases of willful misconduct or gross negligence by the Company, the Company is not responsible for any damage resulting from the use of such external sites.

11. Continuous Improvement

The Company is committed to continuously improving its personal information protection practices and complies with relevant laws, governmental guidelines, and industry standards.

12. Compliance with Laws and Regulations

The Company complies with the Act on the Protection of Personal Information, the Act on the Use of Numbers to Identify a Specific Individual, and all other applicable laws, regulations, and official guidelines.

13. Revisions and Notifications

The Company may revise this Privacy Policy without prior notice.
In the event of significant changes concerning the handling of personal information, users will be notified through announcements on the Website or by other appropriate means.

Ryusendo Co., Ltd.
(Last Revised: November 19, 2025)